Seven-day first-payment refund
Family and school customers may request a full refund within seven days of their first payment by emailing contact@speakitbuddy.com with their payment reference. This is a refund window after payment, not a free-trial promise.
How to request a refund
Include the payment reference, payment date and membership email or school name. We respond within 24–48 hours. Never send a card number, password or OTP.
How refunds are returned
Approved refunds are returned to the original payment method. Bank processing time may vary. We will confirm the refund status and available reference details with you.
Cancellation and renewal
Memberships renew manually; cancelling renewal does not trigger another charge. Access associated with a refunded membership ends when the refund is processed. After the seven-day window, contact support about payment or access problems; requests are assessed on their circumstances and applicable consumer rights remain unaffected.
Duplicate payments or missing access
If you believe you were charged twice or did not receive agreed access, contact support with your payment reference so we can investigate and arrange the appropriate correction or refund.
During beta
This public website accepts membership enquiries and does not collect payments. This policy describes the terms for memberships when a first payment is accepted.